Life is about the journey - some roads are not always what they seem but you sure learn a great deal from them!
Published October 14th 2013
Where precision meets the perfect experience
For many ladies, going to a hairdresser is physically agonising. Of course if you fall in the taller side, like myself, you will spend a few minutes, what seems like hours, arching you neck backward for your hair to be washed with a thin ceramic support pressing hard into your vertebrae.
Finally a Hair Specialist that treats you like a star!
However, you will never experience this at Theory of Hair. In fact, Theory of Hair has used their 12 years of expertise to develop an experience that will leave you wanting to return the very next day.
I have always avoided hairdressers as much as I can. I could be categorised as a border line weaslaphobic (someone who is fearful of hairdressers). My fear stems from years of bad haircuts which results in avoiding as much social life as possible. Besides this, I had to tuck myself into a little chair while doing a backward bend, which would make the gymnastic fraternity proud, just to have my hair washed. It was the must un-ladylike position and it is an experience I would go out my way to avoid.
Theory for Hair was offering a special value service on the web to new clients. I was urged by my friends to purchase one to trial their service. I was even more nervous, because I had heard some horrid stories of clients being treated like second grade citizen because they had purchased a voucher on the web.
I was greeted like a V.I.P as soon as I walked in. I was taken to a chair and was asked if I wanted tea or coffee. I opted for tea and it arrived in English tea style fashion. I was then introduced to both the hairdresser and the colour specialist.
I could easily fit this experience in on a weekly basis
When it came time to having my hair washed, I sat in a chair that automatically moved back. My head rested on a block and it felt as if I was lying on a bed. I had no ceramic edging pressing into my neck, and I did not have to bend or arch my body like a contortionist.
The service did not stop there. They turned on a massager where my body from shoulders to ankles was gently massaged while I had my hair washed. This is what I call a CNE (Critical Non-Essential).
Before I had my hair washed I was asked if I wanted another cup of tea. I had seen this amazing cup of coffee come past and I asked if I could try that. When I arrived back at my chair, there was a perfect cup of espresso waiting for me.
The hairdresser took note of my fear and styled my hair to perfection. At the end he asked me a range of questions of how I wanted my hair blow dried. I told him that he asked a lot of questions. His reply was: "We want it to be a perfect experience for you!"
Theory of Hair is exceptional on all accounts. They have spent years perfecting an experience so that every customer is treated like a star. Their latest promotion was mostly to let people know they have moved. And you can find them on the corner of Thomas and Hay Street.
As for myself, I have achieved a milestone and shocked all those around me. I booked myself in for another hair appointment, and believe me; it had to be exceptional service for me to do that.