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The Sebel Hotel Mandurah

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by Nadine Cresswell-Myatt (subscribe)
Freelance writer exploring Melbourne and beyond. If you enjoy the following article click on the Like button, Facebook it to your friends or subscribe. I'll update you with yummy and often free events. Like my photos? I instagram @redbagwilltravel
Published February 8th 2018
When a hotel really does care for you
Sebel Hotel Mandurah
When a hotel really does make its guests feel better

The Sebel Mandurah is a stunning hotel on the edge of Mandurah's glistening waterfront.

The rooms have vistas over the Mandurah Estuary or canal views. My room, as I was fortunate to be upgraded, had panoramic water views and a beautiful balcony. Even my spa bath featured a window at the far end looking down over a luxury yacht. I could see those on board and if they were lucky (as I was in the nudie), they could not see me.

Sebel Mandurah
View from the spa bath

Checking out the hotel, I noted that The Sebel Mandurah had all the accoutrements one might expect of a 4.5 star hotel such as fluffy white bathrobes, upmarket toiletries, stunningly decorated and large rooms, Wi-Fi, flat-screen TVs and an outdoor pool and a spa centre

While a beautifully quiet hotel for sleeping, it is perfectly situated in the tourist precinct, so you have access to a network of stunning paths and boardwalks along the waterfront.

It is a drop stone's distance from where the famous Mandurah Dolphin Cruises pick up their passengers and close to the Mandurah Performing Arts Centre (featured in International Architecture Year Book No 5)

Sebel Mandurah
Outside balcony with lovely views

From the Sebel Mandurah, you can walk to a number of top-notch cafes and restaurants, although there is a delightful laid-back bar called the Pen tucked underneath, where you can sit outside in cushioned comfort, enjoying the nautical views and on Fridays, there are $10 cocktails.

But while all these features are wonderful, they are not totally unexpected for a 4.5 star hotel. And I would not normally be motivated to write an extensive review of a hotel stay.

But the reason I wanted to share my recent experiences of staying at The Sebel Mandurah was because of a certain incident that highlighted the caring nature of the staff.

Let us just say that I came 'a cropper'. I was outdoors doing a vigorous activity, at a reasonable height, lost my balance and my right arm and collarbone met with the concrete pathway in adverse circumstances.

At first, all seemed fine. I was shaken but not too stirred. After sitting on the curb for a few minutes two passers-by levered me up and I went off to my planned dinner engagement at the Redmanna Waterfront Restaurant with an interstate work colleague whom I was meeting for the first time.

Everything seemed perfect with the sun setting over the water and the award-winning seafood dishes. But something was not quite right as the pain in my arm, shoulder and collarbone were intensifying by the minute. I even found myself ordering a seafood gnocchi so I did not have to rely on my right hand and using a knife to cut up my food.

Sebel Mandurah
Cooked breakfast Sebel Mandurah

As I was walking back to The Sebel I noticed the pain was escalating.

Back in the room, I weighed up the situation. I'm from Melbourne and was travelling solo. I am accustomed to solo travel but nothing had every quite gone this wrong before.

It was late at night and my family seemed a long way away. Plus what could they do in any case from afar? I somehow had to handle this.

I remembered something about a Nurse on Call number and found the WAYour text goes here equivalent on my phone. She asked a lot questions such as what medications are you on before we got to the crux of the matter.

"Is it bleeding?" she finally asked. Carefully peeling off my long-sleeved top (it hurt to do this!) I saw my injury in the mirror. Quickly grabbing the phone I blurted out. "I am going straight to Emergency," and then hung up. For what had greeted my eyes was not only a bloody mess but there was a protrusion jutting out of my elbow that to my mind looked the same size of an emu egg.

Being from out of town I had no idea where the hospital was and no one to drive me and as mentioned, it was very late. I scrambled down to the lobby and blurted out my predicament to the young woman on reception and showed her my arm.

This was probably not my best move as the look of shock that momentary passed over her face told me that this was not something she saw every day and would prefer not to see again. But to her total credit, within a second, Tiani sprang into action whipping out an ice pack and helped organise to get me to the local Emergency Department. There I was examined and x-rayed and my various wounds dressed.

Sebel Mandurah
So many lovely walks accessible from the Sebel Mandurah

As I waited for the x-ray results, all kinds of thoughts were hurtling through my mind. If my arm was broken, how would I get the hire car back to Perth the next day? Why, oh why hadn't I organised my travel insurance for the trip to Ireland that was coming up next month with my extended family?

The thoughts of all the lost money on airfares and non-refundable accommodation came pouring in. For while family members would be there to help me, they had their own hands full with a young baby and there was no way I would want them to handle my luggage as well. It would be best for me to cancel.

When the Doctor came back with the results, I could have kissed him. The swelling wasn't due to a broken bone. The blow had created a huge blood filled bursa and while painful, the blood would drain back in my system over a period of time. I would be sore for weeks to come but, I would heal.

Safely back in my luxurious hotel room, I was about to fall into bed but I had company. A little soft little teddy bear, holding some chocolates and a note from the concerned Tiani, who had been on reception. It said:

Dear Nadine,

The entire team wishes you a speedy recovery from your accident. If there is anything the team can do to make your stay more comfortable, please do not hesitate to contact reception. We are available to assist you with packing and bringing your luggage down.

Warm Regards,
Tiani & the Team at The Sebel Mandurah.

Sebel Mandurah
Image Sebel Mandurah Facebook

Whether such things are standard practice in most hotels, I have no idea. But the fact that it must have been typed up well after midnight and put on my bed for me for come home to in the wee small hours of the morning was one of the most touching gestures I have ever seen.

I am not normally a teddy sort of person but I hugged that little bear and did finally let out a few tears.

The next morning in the lobby, the General Manager, Dougal McConnell, came out especially to enquire how I was. And again he offered me any assistance in the hotel's power to grant.

I gather I was in the Duty Manager log from the previous night as during the remaining hours of my stay I did not cross paths with a single member of staff who did not ask after my welfare.

Later in sourcing images for this story, I found an image of General Manager, Dougal McConnell, receiving an award on behalf of his staff from Tripadvisor.

Sebel Mandurah Dougal McConnell
Thrilled to receive a 2016 TripAdvisor Certificate of Excellence - Image The Sebel Mandurah Facebook

So I am certainly not the first or last guest to receive such incredible assistance from this hotel.

As for the bear, his name is Sydney. I have decided that because Sydney is light and cuddly and because he makes me feel warm and cared for that he shall come travelling with me.

I'll make sure to share some of his adventures with the staff at The Sebel Mandurah on social media because I know they really do care about their guests and what happens to them.

Sydney the bear - Image Sebel Hotels

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Why? The thoughtfulness of the staff is amazing
Phone: Phone: 61 8 9512 8300 Email:
Where: THE SEBEL MANDURAH 1 Marco Polo Drive, Mandurah
Cost: From $199 but look out for specials.
Your Comment
We have stayed there for my husbands special birthday, they were wonderful, keeping the secret, allowing my daughter in,law in the room to set up with balloons, just terrific they were. In fact have another voucher to stay there again, so really looking forward to it.
by Susan (score: 1|18) 1266 days ago
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