Set out by category, ladies blouses, ladies jeans, men's formal shirts etc, the store has a very polished, easy to follow appearance. It is relatively large and chock full of stock, including racks of seasonal specials. The change rooms also have the modern edge to them with bright red curtains and full length mirrors.
The quality of product is absolutely a cut above the rest - with prices a little higher than standard second hand stores. Most of the women's dresses were around the $20 - $35 mark while there were some absolute bargains like the blue polka dot sheer dress I picked up for $8 and a pair of jeans I was tempted by (had they been a size bigger) for $12.
Everything I looked at was clean, free of tears or fraying and the zippers all worked perfectly. This definitely justifies the higher price range.
Perhaps the greatest highlight of the Red Cross Op Shop is the loyalty program they offer. For every $10 spent you get a sticker on the back of the card and when you reach ten, you get 25% off any purchase made in the store.
This also works the other way - if you come in to donate clothing, you also earn stickers toward the discount.
This is by far the most mutually beneficial, smart program I have seen utilised in an op shop in my time and will ensure repeat customers, and better yet, repeat donations.