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Pet City

Home > Brisbane > Animals and Wildlife | Dog Friendly | Indoor | Pets | Shopping
by Jane Wong (subscribe)
My dogs and I are kind of a package deal. www.instagram.com/eddyandsam
Published January 27th 2017
The City For Pets With Everything You Need & Much More
In Brisbane, you're spoiled for choice when it comes for pet shops. In fact, it's very likely that everyone living in a suburban area can access a pet shop within a 15 minute drive from home! With the majority of pet shops being franchised chains such as Petbarn, PETStock and Best Friends Pet Supplies to name a few, you're probably wondering whether there are any independent pet shops not linked to a franchise? Well, yes, there are - and Pet City is one of the best I've been to.

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Eddy pictured outside Pet City.



Where is Pet City, and what is its history?

Pet City is located in Mt Gravatt, 10km south from Brisbane's CBD. Mt Gravatt was one of Brisbane's largest suburbs until it was divided into Mt Gravatt East, Upper Mt Gravatt, and Mt Gravatt South (now known as Wishart). Beginning in 1957 as Mt Gravatt Produce Agency in an area that was predominantly rural; by the early 70's, the area had changed considerably, such that there were more families and more pets. Mt Gravatt adapted to this change accordingly by adopting the name Pet City Mt Gravatt, and, during the 80's and 90's, gradually phased out the produce business to become, specifically, a pet oriented store.

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Pet City's business card.


Pet City is now one of the longest standing private businesses in the pet shop area; pioneering the concept of a complete pet care centre with over 40 specialist staff for each section. Since the very beginning, Pet City has been family-owned and has stayed as a family-owned business throughout all their changes. Support your local independent pet store!

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Thanks for supporting your local independent pet shop.



What sets Pet City apart from other pet stores?

With "leading the way in pet responsibility" as Pet City's mission statement, you can rest assured knowing that your pet (whether it be a dog or a cat or a bird or a rodent or reptile or fish) will be in good hands. With staff trained specifically in their own departments, you're sure to be provided with the best possible expertise and advice, on top of exceptional service. In addition to help and advice from staff, Pet City also have heaps of brochures and information packs for pet owners, from mice to dogs and everything in between.

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Some of the handouts they have available - keep an eye out, because there are helpful posters throughout the shop, in every section.



What products does Pet City sell?

If you're looking for an item that is at least somewhat pet related, Pet City is sure to have what you're looking for. To quantify this claim, I did a quick search on their website and found:

1196 products for dogs
436 products for birds
332 products for cats
314 products for marine animals
216 products for reptiles
162 products for small pets

That makes a total of 2656 products for animals. Those are some very impressive numbers, especially considering there were products that are sold in store (e.g. Big Dog Pet Foods and Hugo's Ice Creamery) that are not sold online - this means that the number of products sold in store is likely to be higher than the 2656 listed online. I have no words, except wow!

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One of the products that I couldn't find online.


pet city, pet shop, brisbane, southside, southern suburbs, mt gravatt, upper mt gravatt, abbeville street park, puppy school, puppy pack, puppy information, pet care information, pet information, dog friendly, wishart
Endless products to choose from!


Oh, and keep an eye out for helpful signs around Pet City for dog owners, especially new pawrents - for example, "Pet City recommends bones and treats be fed under supervision, and that "rotating toys keeps your canine friend stimulated".

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Some of the helpful signs that can be found around Pet City.


As a side note, Eddy's personal favourite part of Pet City is definitely the Petisserie and Treat Bar! These can be found near the check out counters, giving dog and cat owners a chance to grab some goodies for their beloved furbabies on their way out.

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Pet City's Petisserie. Yum!


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Pet City's Treat Bar. Double yum!



What services does Pet City offer?

Pet City offers a range of services with only the customers' best interests in mind, including:

Certegy Ezi-Pay - continuing credit payment plan with no interest
ID Tag Engraving - takes only 5 minutes, prices start from $12.95
DIY Dog Wash - $10 for 10 minutes, $1 per additional minute
Wing & Nail Clipping (Birds) - no bookings required
Guinea Pig Nail Clipping - no bookings required
Custom Aquariums - no job too big, small or different; quotes available in store only
Aquarium Water Testing - water tests to find the solution to any problems

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Pet City offers heaps of services to suit all pet owners.



What facilities does Pet City have in store for dogs?

Pet City conveniently has an electrical weighing scale that is strictly for dogs only - this is to ensure that pet owners know for sure how much their dog weighs, such that they know which size medication to purchase (as flea/tick/heartworm etc. medication is weight dependent). They also have a water bowl with running fresh water to ensure that all dogs stay hydrated during their visit to Pet City.

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Weighing scale for dogs.


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Thanks for providing fresh drinking water for the dogs, Pet City!



Most franchised pet stores have a VIP club; does Pet City, being an independent pet store, have the same?

They sure do! Membership costs only $25 per year (or $59.95 for 3 years), with VIP members getting to save up to 15% off retail price every day. It's quick and easy to join in store - members get a normal sized club card in addition to a smaller card to put on your keyring. Don't fret, however, if you forget to bring it with you to shop, because Pet City can look up existing members on their system even without the card.

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Save up to 15% off retail price every day!


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Our Pet City VIP Club Card.



Is there anything else worth noting about Pet City?

Pet City has an e-catalogue every month informing customers of any sales, special deals, events, competitions that may be on during the month. The e-catalogue can be viewed online on their website, or join the mailing list and receive the catalogue the moment it's released!

Pet City offers educational tours for schools and universities, as well as nursing home groups and groups with disabilities. Tours are conducted Monday to Friday, by appointment only and subject to a suitable arrangement. Contact Kim on 0414 342 087 for more information.

Pet City often has sausage sizzles or other fundraisers during weekends for local charities and communities.

Pet City has colouring sheets in store that are free of charge - keep your kiddos occupied while you shop!

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What are you waiting for? Head over to Pet City Mt Gravatt today and score yourself some goodies and bargains!



Note: Just opposite Pet City is Abbeville Street Park, home to one of the dog parks that Eddy and I frequent on a regular basis.
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Why? Support your local independent pet store!
When: Monday to Wednesday 9am-5:30pm, Thursday 9am-7pm, Friday 9am-5:30pm, Saturday 9am-5pm, Sunday 9:30am-5pm
Phone: (07) 3349 2086
Where: 224 Wishart Rd, Mount Gravatt QLD 4122
Your Comment
I had been there once and fully agree that it has everything for pets.
by ycwong (score: 2|512) 987 days ago
I've been there once. It is really big and I'm very interested in looking at the mice...haha
by lokyl (score: 2|408) 987 days ago
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