PappaRich is a popular franchise Malaysian restaurant that has finally landed itself in Sydney. After five branches in Melbourne, it's about time they made an appearance here and start making waves in the Sydney Malaysian food scene.
I was excited to find out that they have opened their doors in Chatswood recently after much anticipation, but I was certainly not looking forward to the long queues as to be expected. The queue system was fairly disorganised with some people jumping the line and the waitstaff confusing patrons who were waiting in line by handing out numbers as well. We concluded that they were still in the early days of opening with some teething problems and hopefully it will improve as they get used to the popularity of their patronage.
Once we finally got to our table the initial frustrations of waiting subsided and I was pleased with the endless choices available in the menu. The menu is full of mouthwatering pictures and most of the popular Malaysian delicacies such as roti, hainan chicken rice, fried kuey teow, curry chicken and many more are available here. I enjoy having a menu with pictures as I know exactly what the food should look like when it is served and it helps customers who are not familiar with Malaysian cuisine know what to order.
The selection of drinks is just as good and you are spoilt for choice. After much deliberation we decided on a briyani rice with fried chicken and sambal eggplant, a briyani rice with red chicken and sambal eggplant and a cold barley with grass jelly drink. To place an order, you write down the code of the dish on a notepad provided on the table. Once your order is ready, press the buzzer on the table and a waitstaff will be with you almost immediately. I was impressed by the efficiency of the service. The buzzer system is also effective and saves you from trying to get the attention of a waiter and hailing them down.
The restaurant itself seemed very spacious and well decorated. Most of the waitstaff were Malaysians so for a moment you felt like you were transported back to Malaysia, dining in a 'kopitiam' (traditional coffeeshop) with the smells of flavourful Malaysian food enticing your senses.
PappaRich is an authentic Malaysian dining experience
We did not have to wait long for our food which was a huge bonus considering the long wait to get a table.
The portions were generous and I was ready to dig into my briyani rice and fried chicken. The rice was aromatic and fragrant although a tad on the dry side, but the fried chicken and sambal eggplant more than made up for it. It was a great authentic dish and it sealed the deal for me. I knew that I would be back to try out the other popular dishes like roti and satay chicken.
Briyani Rice with Fried Chicken and Sambal Eggplant
Overall, the PappaRich experience was a positive one for me with great efficient service and delicious authentic Malaysian food. The long queues are typical of popular Sydney restaurants so make sure you plan ahead and arrive early ahead of lunch and dinner time crowds.