We've all gone to places that have surprised us with either how wonderful or terrible the service was. Often the customer service experience can be quite bland, with places that have delicious food but where you would avoid going for a good service experience. However, this article is about trying to pinpoint where to go for the absolute best customer service and where to avoid going. I don't want to put people or places down because of a forgotten fork. If there was a place where the fork was forgotten but the staff members were sincerely apologetic and brought it to you as they were supposed to, but with a smile and free dessert or a discount, tell us. If there was a place where the fork was forgotten and you were made to feel as if it were your fault, tell us where this place is so that we can avoid it, too.
I'll start off by discussing some of my experiences. Note that these don't just have to be restricted to food, because we're often doing other things on the weekend. Last week when I visited Lane Cove National Park, the parking meters weren't working. We went down to the boat shed
and worriedly asked the lovely man about what to do. He advised us of the correct course of action without any personal or financial gain and had a big smile on his face. Naturally, we plan to go back there this weekend and hire a rowboat.
A terrible experience I recently had was making the mistake of spilling something on the ground of a toy store and notifying a staff member so that nobody would slip on it. He proceeded to force my boyfriend and I to clean it up after bringing a mop and bucket. What a lovely customer service experience that was indeed. I immediately questioned this action and asked for a manager who was apologetic, but the damage was already done. In case anyone is wondering, this was a major toy store at the Moore Park SupaCenta
On a more positive note, I had a lovely customer service experience at Montparnasse Café Restaurant
, with the lovely waiter being completely attentive, the food coming quickly and feeling like a genuinely valued customer as a result of it all. I still feel warm and fuzzy from it now. There are plenty of other places that I feel warm and fuzzy from, such as the lovely hotel
I stayed at for my Blue Mountains holiday. Not only was breakfast free, but the reception staff were always lovely and helpful.
That's enough from me. What were some of your most memorable customer service experiences? Perhaps you were working within customer service and your most memorable experience was from a really lovely customer who complimented you, or someone who ruined your day? I'm looking forward to your responses.