"We get some unusual requests," he said. "One woman only wanted a pregnancy test kit. She was desperate to know the outcome and wanted it quickly. As 95% of our orders can be completed within the first hour we got it to her as fast as we could."
"We don't deliver alcohol," he said, " but we do deliver cigarettes".
"Ordering is done through an app which you download. The majority of items are from major retailers such as Coles, Safeways or IGA but you can choose the store as customers like to be loyal to their local stores. The App and its drivers also pick up scripts from your home and deliver back your prescriptions or can pick up medicine where no scripts are required."
Here are some of the customers' reviews and I have chosen them as they also explain a little more about how Instant Grocery works.
"I was excited to find this app and service. It was wonderful to be able to have our brand of milk and some basic groceries delivered while I balance trying to work from home with the kids..." (Meowting from Melbourne)
"This service is an absolute lifesaver for those times when you can't get to the shops, but need something asap. From the time I made my order through to the time my items were delivered, there was constant communication, so I always knew what was happening with my order. Will definitely be using regularly." (Najette from Sydney)
"Great service particularly during this time. I have been using Coles online during COVID but sometimes you just need a couple of items, but I am avoiding the shops. From placing my order to delivery was an hour and I was kept updated the whole time. Even called from the store when something wasn't available and got him to grab another brand. Love it, will be using it again "(Dixies from Melbourne).
"So happy I found this app. COVID has made life hard and these guys have made it easier. I've given 5 stars as what I needed from this service was achieved. Order was placed, and I immediately received confirmation. Within 30 minutes my shopper called me to ask about certain items which were not in stock and offered substitutes. Items were all delivered safely within the 2 hour time frame promised. The only thing I wish could be altered, is not having to manually write each item on list as it takes a little longer. It would be hard to add entire product list of each supermarket chain, however, so I understand. The ultimate advantage with this service though, is that they can pick up from any store for you..Bunnings, Kmart etc. Thanks for the great work!! Will be back again!" (Eastmum from Melbourne)
There are more reviews in the App Store and Google Playstore as well.