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Inner Melbourne Maids

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by BlackSmith Inc (subscribe)
I am foodie as well as a tech head who loves to talk about the greater aspects of all things that should be public. I am more about the good than the bad and ugly and I thought it was time to go public with what I deem to be sensational.
Published July 28th 2022
Source: Inner Melbourne Maids / @innermelbournemaids

I'm someone who tends to like things done "her way" so don't normally use the services of professional house cleaners, however, I've been extremely busy lately and there's only one thing I dislike more than not being in complete control, and that's not having a clean, and hygienic, home.

After deciding on Inner Melbourne Maids to clean my house, I found the online booking process extremely easy, and quick. I was not asked for any credit card information (which I really liked) and there are no lock-in contracts. The pricing was a simple hourly rate with no hidden fees. The fact that I could simply pay on the day for the cleaning service is great. The follow-up confirmation was excellent, and the confirmed booking was done in less than 48 hours amazing given I live in an area just outside the zone of most of their Melbourne house cleaners.

The day prior to the booking, I was contacted, via text, by the allocated house cleaner; Brenda M, to advise she would be working on my task with her (male) partner and to confirm if this was acceptable. I was pleasantly surprised at this level of professionalism, as, while I personally don't have an issue with a male entering my home, I have friends who, for personal or religious reasons, would find a male, confronting this, I consider, excellent customer service impressive!

On the morning of the booking, I was sent a text reminder of when the cleaners would arrive, and within the text was asked if there were any specific areas they should focus on, first, in the allotted time. Again, this was impressive, I replied with my instructions and awaited their arrival (2pm).

At 12-noon, my cleaner sent me a text that they had finished at their previous house cleaning appointment earlier than expected and asked if they could arrive 1-hour earlier, making it very clear in 2 follow up texts, that they were happy to wait until 2pm. As I was home, I was happy for the cleaners to arrive earlier to start the house cleaning service.

By this point my confidence in Inner Melbourne Maids and their house cleaners had grown immensely. The cleaners arrived at 1pm, introduced themselves, were friendly and looked presentable.

I instructed the cleaners, to clean the kitchen, bathroom, 2x living areas, dining area, hall and if they had time, the front entrance. I provided my mop & bucket & my vacuum and asked if they could please rinse the kitchen and bathroom floors with a water/vinegar wash as I didn't like the smell of detergents.

I went to my bedroom to do some work on my computer, &, less than 2 hours later, my home was clean and gleaming! It was literally spotless! I didn't even ask them to clean the windowsills, something they did on their own, but they did a magnificent job! And honestly, I don't know what sort of cleaning mix they used on my stone kitchen and bathroom floors, but I haven't seen them this clean in years!

I cannot recommend these cleaners enough! I will 100% be using Inner Melbourne Maids again & highly suggest, for those people reading, if you're looking for a thorough clean, or a regular house clean (weekly or fortnightly house cleaning), this is the cleaning company to use! And if you can, ask for Brenda M or Carlos A, you'll not regret it.
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