I found myself Ascot way and in need of a quick feed. As I haven't been to Grill'd before, I thought I should try it. I was greeted by a friendly staff member and I proceeded to look at the menu and then make my order. It was taken by a seemingly bored staff member, who didn't engage me and simply asked the same questions she must ask many other customers during the course of her shift.
There were many staff members milling about and working in the small kitchen; I counted at least seven. It didn't seem to me the most hygienic manner of preparing food. There were three people at the narrow kitchen counter. One slathered butter and placed a bit of salad on one-half of a bun, the other two waited for the grilled burger, placed a couple more pieces of salad on top of the burger, put it together, along with other parts of the order, such as chips and sauce.
As the kitchen staff prepared the burgers, their t-shirts and dirty-looking aprons came constantly in contact with the food and they didn't seem to take notice of it. As a customer waiting on eating one of those burgers, I couldn't help noticing it through the glass-fronted window. The point of wearing gloves while preparing food good enough to be served is hygiene, I had thought.
My Baa Baa' Burger was tastier than the Big Queenslander my hubby had ordered; he thought that it tasted just like any frozen beef patty, so I tried it and I had to agree. We liked the chips – they were herb-sprinkled and flavoursome, well-done and crispy.
I had heard favourable things about Grill'd, but I was disappointed through my own experience. And no, I don't feel compelled to eat there again, now or in the future.
Hi JNick. My name is Jason and I am the franchise owner of Grill'd Ascot. I am disappointed to read your review and to learn that in this instance we failed to deliver on the Grill'd experience that we are proud of.
I would like to invite you and your husband back to Grill'd Ascot for a meal(and to meet you personally) and this time it's my shout! :) I know we can deliver a better experience than you received earlier this month, and I don't want your first Grill'd visit to be your last. We have recently expanded our restaurant and are proud of our offering. Perhaps for your next visit you could review one of our salads or one of our chicken burgers?
I would like to point out though to yourself and your readers that no Grill'd restaurant uses butter, and we never have. I believe what you may have seen was our signature herbed mayonnaise that is on both the Big Queeenslander and the Baa Baa Burger.
If you would like to contact me via email@example.com we can get in touch and arrange another visit to Grill'd Ascot.
I will take you up on that and would love to do another review on Grill'd Ascot. Your restaurant has a nice open look and feel about it, which is what attracted me to come in in the first place. I'm sure that my personal experience does not represent a majority.
Thank you for putting me to right about not using butter. I could have said margarine/butter; personally, I prefer butter (used moderately) over margarine. But neither one would have been correct. I'm glad that you use (signature herbed) mayonnaise, as that is also more preferable than margarine. Again, these are just my own opinion.
I'll contact you to arrange your shout (: and I'll look forward to meeting you personally.