My main problem I always seem to have with them is the simple fact that they are inconsistent. Not just with how the food is made (recipes), but how it's presented, and how it is made and or packaged when it's for takeout.
Anytime I have ordered car-side from the Cheesecake Factory in the past 3 years something is either missing, or it's the wrong item, or they don't cook something right. It's really annoying considering I live about 25 minutes from the Ross Park Mall and I am not about to go all the way back there just to correct the mistake.
When they do manage to get the orders right - the food is actually pretty good.
You can also expect a long wait time if you go there for dinner around 5pm to 8pm there is always wall to wall foot traffic from the mall and other outside locations. Get there earlier and you shouldn't have too bad of a problem getting a seat.