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Where's the Best Customer Service in Melbourne?

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by Ms. Samantha (subscribe)
Ms. Samantha - PhD Candidate, Psychology INSTAGRAM SAMANTHAGAUCII
Published December 18th 2012
Where's the Best Customer Service in Melbourne?

Eye contact, friendliness, being patient and showing an understanding is what I consider to be fantastic customer service. I guess I consider myself a little bit of an expert when it comes to good customer service skills. I currently work at a university library, assisting students with day to day library queries. To excel at my job, I must always demonstrate excellent customer service skills.

Experiencing satisfying customer service can make a dining experience or shopping experience much more enjoyable. Recently I have started taking notice of the customer service I have received when either dining out or making purchases both over the phone and in person.

Image Courtesy of Customer Service Queen


Lately, I have experienced fantastic customer service from a variety of restaurants, cafes and shops. Therefore, I thought I should share these experiences with the readers and writers on Weekend Notes.

Apple Retail Store (Chadstone) and Online Store

Recently I purchased an iPhone 5 via their Apple Online Store. I made the purchase over the phone. The Apple representative who placed my order demonstrated outstanding customer service skills. He was extremely attentive, making sure I purchased the correct iPhone data capacity to suit my needs. Over the past year, I have made other purchases from Chadstone's Apple Retail Store and Online Store and every single time, the customer service was amazing.

Image Courtesy of Apple Australia


Hog's Breath Café (Watergardens and Highpoint)

Image Courtesy of Hog's Breath Cafe
I have visited both the Highpoint and Watergardens Hog's Breath Cafes'. Both stores have excellent customer service. As soon as you walk through the door, you are greeted with a friendly smile and a 'welcome Hog's Breath Café'. The waiter/waitress is very patient. They understand that it is hard to make your mind up when confronted with so many scrumptious options. Also, they help by making suggestions by explaining their most popular items, which customers enjoy.

Tiffany & Co. (Melbourne Collins Street)

Image Courtesy of Tiffany & Co.
Do not be intimidated by the flashy entrance and Tiffany & Co. representative who opens the door for you. The representatives have a laid back attitude and are easy going. When I walked into the store, I was blown away by the amount of pretty bracelets and necklaces. It took me a while to make my mind up which bracelet or necklace I wanted. The representatives were patient, which made me feel like a valued customer.

Image Courtesy of Tiffany & Co.


These are just some of the places I have recently visited and received excellent customer service. Please share your enjoyable customer service experiences.

Above Mentioned Stores

Apple Store
Chadstone
Chadstone Shopping Centre
Chadstone VIC 3148
03) 9038 7500

Hog's Breath Cafe (Highpoint)
Highpoint Shopping Centre
200 Rosamond Road
Maribyrnong VIC 3032
p: (03) 9317 4221
f: (03) 9317 0927

Hog's Breath Cafe (Watergardens)
Tenancy 203, Watergardens Shopping Centre
399 Melton Hwy
Taylors Lakes VIC 3037
p: (03) 9390 4444
f: (03) 8390 9411

Tiffany & Co.
Melbourne Collins Street
267 Collins Street
Melbourne, VIC 3000
1 800 731 131
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Really great customer service can make it break a place. I think it's important and costs nothing
by Oxford Explorer (score: 2|655) 2741 days ago
City Myer great service.
by nida_ (score: 0|2) 2748 days ago

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